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 LCMVRAVACONFIG590069 Error Code When Attempting to Shutdown Aria Automation Appliance from LCM

https://knowledge.broadcom.com/external/article?articleNumber=377380

Products

VMware Aria Suite

Issue/Introduction

When attempting to shutdown your Aria Automation appliance through LCM, you receive error LCMVRAVACONFIG590069 

Environment

Aria Automation 8.x

Aria Suite Lifecycle Manager 8.16.x

Cause

  • This issue could be related to many things and to get a better idea, investigate the logs under /var/log/deploy.log 

Resolution

  • Verify the root account isn't locked out by opening an SSH to all the vRA nodes. 
  • If you are able to root into all the vRA nodes, check for failed login attempts and if the account is locked via command:
    • pam_tally2 -u root
    • If there are failed attempts clear them with pam_tally2 -u root --reset
  • Check to make sure the proper root password is configured in Locker
  • Start by performing a health check of the vRA appliance. 
    • Check the status of the namespaces: kubectl get pods --all-namespaces
    • Check the status of the prelude namespace: kubectl get pods -n prelude
  • Check to see if LCM can perform an inventory sync on the vRA environment
  • Perform a health check of the appliance via kb 326114
  • If all checks out, perform a manual start/stop operation of the vRA appliance by following VMware doc: https://docs.vmware.com/en/VMware-Aria-Automation/8.12/Administering-VMware-Aria-Automation/GUID-99D06124-13F8-489A-B43C-EAEC3F4FE582.html  

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