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 https://knowledge.broadcom.com/external/article?articleNumber=390472

Unable to get refresh token to make API calls in Aria Automation.


Issue/Introduction

  • Unable to get refresh token to make API calls in Aria Automation.
  • Receive error in Postman and also in identity-service-app logs
    • 400 Bad Request
    • invalid_grant
    • Invalid username or password

  • In the vIDM UI when trying to "Test Connection" for the LDAP AD intergration an error is shown:
    • "Connector communication failed because of invalid data: The specified Bind DN and password could not be used to successfully authenticate against the directory."

 

Environment

Aria Automation 8.x

vIDM 3.3.x

Cause

  • Permissions have been change on the Bind user.
  • Bind user was moved to a different OU without read permissions.

Resolution

Please review the permissions of the Bind account and allow access to perform account searches in Active Directory.

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