Tech-Gen

https://knowledge.broadcom.com/external/article?articleNumber=390472

Unable to get refresh token to make API calls in Aria Automation.

Issue/Introduction

Unable to get refresh token to make API calls in Aria Automation.
Receive error in Postman and also in identity-service-app logs
- 400 Bad Request
- invalid_grant
- Invalid username or password

In the vIDM UI when trying to "Test Connection" for the LDAP AD intergration an error is shown:
- "Connector communication failed because of invalid data: The specified Bind DN and password could not be used to successfully authenticate against the directory."

Environment

Aria Automation 8.x

vIDM 3.3.x

Cause

Permissions have been change on the Bind user.
Bind user was moved to a different OU without read permissions.

Resolution

Please review the permissions of the Bind account and allow access to perform account searches in Active Directory.

Comments

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