Skip to main content

 Error "Your subscription has expired. The core product operations are unavailable" is seen after upgrading to Aria Automation/Aria Orchestrator 8.18.x

https://knowledge.broadcom.com/external/article?articleNumber=380260

Issue/Introduction

After upgrading to 8.18.x we see the following error when trying to run actions or workflows in Aria Orchestrator.

Error: "Your subscription has expired. The core product operations are unavailable. Please contact your Account Manager or Customer Success Manager to renew your license".

Below events can be seen in vco-server-app.log 

2024-07-22T04:03:42.697Z WARN vco [host='vco-app-##########-#####' thread='licenseComplianceScheduler-1' user='' org='' trace=''] {} com.vmware.o11n.service.license.retriever.LicenseComplianceRetriever - Error occurred during license compliance retrieval.
com.vmware.o11n.service.license.RetrieveLicenseException: Request to automation license endpoint failed.

2024-07-22T04:03:42.701Z WARN vco [host='vco-app-##########-#####' thread='licenseComplianceScheduler-1' user='' org='' trace=''] {} com.vmware.o11n.service.license.task.LicenseComplianceTask - License compliance state is restricted. 

2024-07-22T04:08:53.369Z ERROR vco [host='vco-app-##########-#####' thread='http-nio-8280-exec-118' user='' org='' trace='-'] {} com.vmware.o11n.web.common.BaseController - Error invoking REST [unknown]
ch.dunes.util.DunesServerException: ch.dunes.util.OperationNotEntitledException: Requested operation is not permitted due to no valid license entitlement

Environment

VMware Aria Orchestrator 8.18.x

VMware Aria Automation 8.18.x

Cause

The observed failures happen intermittently. 

Some calls to the orchestrator are failing with errors after the license entitlement restriction checks is reported as restricted. The license check in turn has failed due to usage of an expired token used for authentication. After several minutes the expired token is refreshed and the license restriction is lifted resulting in continuing normal operation.

Resolution

  • Run the below command on any one node within the cluster to apply the 'license check system property' and wait for the vco pods to restart.

    # vracli vro properties set --key com.vmware.o11n.license.check.automation-endpoint.enabled --value false

    • For the embedded Orchestrator this command is run on the Aria Automation Node.

Additional Information

Comments

Post a Comment

Popular posts from this blog

Quick Guide to VCF Automation for VCD Administrators

  Quick Guide to VCF Automation for VCD Administrators VMware Cloud Foundation 9 (VCF 9) has been  released  and with it comes brand new Cloud Management Platform –  VCF Automation (VCFA)  which supercedes both Aria Automation and VMware Cloud Director (VCD). This blog post is intended for those people that know VCD quite well and want to understand how is VCFA similar or different to help them quickly orient in the new direction. It should be emphasized that VCFA is a new solution and not just rebranding of an old one. However it reuses a lot of components from its predecessors. The provider part of VCFA called Tenenat Manager is based on VCD code and the UI and APIs will be familiar to VCD admins, while the tenant part inherist a lot from Aria Automation and especially for VCD end-users will look brand new. Deployment and Architecture VCFA is generaly deployed from VCF Operations Fleet Management (former Aria Suite LCM embeded in VCF Ops. Fleet Management...
Post a Comment
Read more
  Issue with Aria Automation Custom form Multi Value Picker and Data Grid https://knowledge.broadcom.com/external/article?articleNumber=345960 Products VMware Aria Suite Issue/Introduction Symptoms: Getting  error " Expected Type String but was Object ", w hen trying to use Complex Types in MultiValue Picker on the Aria for Automation Custom Form. Environment VMware vRealize Automation 8.x Cause This issue has been identified where the problem appears when a single column Multi Value Picker or Data Grid is used. Resolution This is a known issue. There is a workaround.  Workaround: As a workaround, try adding one empty column in the Multivalue picker without filling the options. So we can add one more column without filling the value which will be hidden(there is a button in the designer page that will hide the column). This way the end user will receive the same view.  
Post a Comment
Read more
  "Cloud zone insights not available yet, please check after some time" message on Aria Automation https://knowledge.broadcom.com/external/article?articleNumber=314894 Products VMware Aria Suite Issue/Introduction Symptoms: The certificate for Aria operations has been replaced since it was initially added to Aria Automation as an integration. When accessing the Insights pane under  Cloud Assembly  ->  Infrastructure  ->  Cloud Zone  ->  Insights  the following message is displayed:   "Cloud zone insights not available yet, please check after some time." The  /var/log/services-logs/prelude/hcmp-service-app/file-logs/hcmp-service-app.log  file contains ssl errors similar to:   2022-08-25T20:06:43.989Z ERROR hcmp-service [host='hcmp-service-app-xxxxxxx-xxxx' thread='Thread-56' user='' org='<org_id>' trace='<trace_id>' parent='<parent_id>' span='<span_id>'] c.v.a.h.a.common.AlertEnu...
Post a Comment
Read more